last updated: may 2026 · Minneapolis, MN
you can cancel any order before Thursday 11:59 PM CT of the week it was placed and receive a full, automatic refund to your original payment method — no questions asked, straight from the cancel button in your account. after that cutoff, tandoco meals are made fresh to order using real, perishable ingredients that have already been purchased and prepped, so orders can no longer be cancelled instantly and refunds are not guaranteed. if something went wrong with your order, email support@tandoco.com and a real person will review it either way.
you may cancel your order at any time before Thursday at 11:59 PM CT of the week your order was placed for a full automatic refund. after that deadline, your order enters production and cannot be cancelled instantly.
Delivery: all orders are delivered on Sunday morning across the Twin Cities metro. The delivery fee is based on driving distance from the Minneapolis kitchen (starting at $4) and is free on orders over $50; the checkout confirms coverage and the exact fee by address before you pay. To complete a delivery order you must provide:
If we are unable to reach you on the provided phone number and cannot complete the dropoff (no answer at the door, address inaccessible, building entry refused, etc.), the order will be returned to the kitchen and treated as a failed delivery: no refund, no remake. Keep the provided phone reachable on Sunday between roughly 8 am – 1 pm CT.
Pickup orders also require a working contact phone number as a fulfillment requirement — we use it to send transactional order updates (an order confirmation, a "ready for pickup" message, and a pickup-day reminder). As with delivery, this is separate from the optional SMS marketing opt-in: providing a contact phone for pickup does not enroll you in marketing texts.
tandoco meals are prepared in a home kitchen that handles common allergens including but not limited to: wheat, dairy, eggs, nuts, soy, and shellfish. while we take precautions, we cannot guarantee a completely allergen-free environment.
Note: These products are homemade and not subject to state inspection.
tandoco operates as a registered Minnesota cottage food producer under Minn. Stat. § 28A.152. our meals are prepared in a registered home kitchen in Minneapolis, MN.
payment is collected in full at the time of checkout. by placing an order, you agree to pay the full amount shown. your order is not confirmed until payment is successfully processed.
if you choose a weekly plan at checkout, you authorize tandoco to charge your saved payment method automatically each week for that week's order. the amount is shown at checkout before you confirm, and prices may change week to week with the menu (section 6).
once a one-time order's payment is processed, its items are final — to change them, cancel before the Thursday cutoff (full refund, section 1) and re-order. subscription customers can edit items, swap meals, or add extras for an upcoming week from the account portal before that week's cutoff.
These terms govern text messages sent by tandoco to mobile phone numbers provided by our customers. They apply in addition to our Privacy Policy — SMS section, which details how we handle opt-in data.
tandoco order & account alerts (operated by tandoco, a Minneapolis, MN meal prep and protein bakery).
An opt-in SMS program that delivers transactional and account-related text messages to customers who have expressly consented at signup, at checkout, or by texting a keyword to our published number. Message types include:
Message frequency varies based on your order cadence. Typical volume is 1–4 transactional messages per week for active customers. Marketing messages (if separately opted in) are typically 0–2 per week.
Message and data rates may apply. tandoco does not charge you for these messages, but your mobile carrier's standard rates apply to every SMS you send or receive. Check with your carrier for the rates on your plan.
You can also remove yourself at any time by:
For questions about your messages or to report a problem, contact support:
By opting in, you represent that you are the primary user of the provided mobile phone number and are at least 18 years old (or the age of majority in your jurisdiction). SMS marketing consent is not a condition of purchase — you may order from tandoco without enrolling in marketing texts. (The contact phone required to complete an order, pickup or delivery, is a separate fulfillment requirement — see §3.)
tandoco SMS is compatible with all major U.S. carriers including AT&T, Verizon, T-Mobile, Sprint, US Cellular, Boost, Cricket, MetroPCS, and most regional and MVNO carriers. Carriers are not liable for delayed or undelivered messages. Message delivery depends on cellular signal, device status, and carrier network.
Mobile opt-in data and consent are not shared with any third parties or affiliates for marketing purposes. Your phone number and SMS consent record are used solely by tandoco and our SMS delivery provider (Twilio) to send you the messages you signed up for. Full details on data handling are in our Privacy Policy — SMS section.
questions about these terms? reach out anytime.
by placing an order with tandoco, you acknowledge that you have read, understood, and agree to these terms. tandoco reserves the right to update this policy at any time.